Refund Policy:

At Run Souq, your satisfaction is our priority. If you're not entirely happy with your purchase, our refund policy is designed to be straightforward and stress-free. Please take a moment to review our guidelines below.

Eligibility for Refunds:

• Defective or Damaged Products: If you receive a product that is defective or damaged, you are eligible for a full refund. Please contact our customer support within 3 days of delivery to initiate the refund process. We will arrange for a return or replacement at no additional cost to you.
• Incorrect or Misrepresented Items: If the item you receive is not as described or you receive the wrong product, you may return it for a full refund. Please notify us within 3 days of delivery

Refund Method:

• Refunds will be issued to the original payment method used at checkout.

Processing Time:

• After your return is approved by merchant, please allow 5-7 business days for the refund to reflect in your account.

Shipping Costs:

• Original shipping charges are non-refundable unless the return is due to a defect or error on our part.

Partial Refunds:

• In certain situations, only partial refunds are granted (if applicable), such as when an item is returned in a condition that is not identical to how it was received, missing parts, or damaged through misuse.

Delayed or Missing Refunds:

If you haven’t received your refund yet, please double-check your bank account. Next, contact your bank, as it may take some time for the refund to be processed and posted. If you’ve followed these steps and still haven't received your refund, reach out to us at

Contact: +966115203838

Email: support@runsouq.com

Policy Changes:

• Runsouq reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy regularly. By placing an order on Runsouq, customers agree to this Refund Policy.